Store Policy

This page contains policies regarding payment, shipping, and returns.  If you have any questions, please contact me at pete @ petedulin dot com.

Payment Policy

We accept payment via PayPal at Checkout.

Shipping Policy

Pre-orders accepted through November 17, 2014 include free shipping, if selected at checkout.

KC Ale Trail books will be available for shipping to customers in early December (approximate ship date: December 8, 2014). Orders placed after November 17, 2014 will be subject to shipping and handling charges. Shipment will commence after December 8 once books are available from the printer.

Shipping is guaranteed within 3 business days. All orders are shipped with USPS Priority Mail, which takes 2-3 days to deliver according to USPS. I do not insure orders under $50, however, all orders over $50 will be insured at my expense. I am not responsible for items that are confirmed as delivered by USPS. Delivery issues should be handled through USPS, however, if you are not sure of the status of your delivery or have reason to believe that we have made a mistake, please contact me at pete @ petedulin dot com.

Refund/Return/Exchange Policy

If the condition of your order is not as expected (damaged), I offer a full refund within 10 days of delivery. Proof of damage (picture) is required. To initiate a refund, send an email to pete @ petedulin dot com with the word “refund” in the subject.

If you are not satisfied with your order in any other way, please contact me via email.  All situations will be handled on a case by case basis.

Thank you for your business!  If you have any questions, don’t hesitate to email me at pete @ petedulin dot com.

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